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Hotel Front Desk Checklist
Control shift handover, bookings, payments, arrivals, departures and guest issues.
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HOTEL FRONT DESK CHECKLIST
Property
Shift
Date
Executive
SHIFT START
Read previous handover
Verify room status
Check arrivals / departures
Check pending payments
Check OTA / direct bookings
DURING SHIFT
Every walk-in entered in PMS
Payment mode recorded
Guest ID completed
Special requests recorded
Calls / WhatsApp enquiries followed up
SHIFT CLOSE
Cash reconciled
Digital payments reconciled
Booking exceptions reported
Pending follow-ups handed over
Guest complaints handed over
Variance / issue
Supervisor sign-off
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